AI Agent: definition and business example
An AI setup that can take several steps toward a goal — looking things up, calling tools — instead of answering one question at a time.
An AI setup that can take several steps toward a goal — looking things up, calling tools — instead of answering one question at a time.
An assistant searches your script library, finds the closest matching objection response, adapts it to the customer's wording and presents it for approval.
In practice
Agents are useful where the steps are well understood and the cost of a mistake is low. Keep approval in human hands for anything that touches money or promises.
We research and document AI workflows for small businesses across Kenya and the wider continent, written from operating realities, not theory. Everything we publish is built to be used the same day you read it — scripts, checklists and systems.
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