Workflow: definition and business example
The defined sequence of steps a piece of work travels through, from arrival to completion.
The defined sequence of steps a piece of work travels through, from arrival to completion.
Enquiry received → labelled New → replied within one hour → quoted → followed up on day 3 → won or closed.
In practice
Writing the workflow down is what makes improvement possible: you cannot shorten a process nobody has described.
We research and document AI workflows for small businesses across Kenya and the wider continent, written from operating realities, not theory. Everything we publish is built to be used the same day you read it — scripts, checklists and systems.
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Automation: definition and business example
Setting up work to happen without someone remembering to do it, usually by connecting a trigger to an action.