Troubleshooting3 min readUpdated July 28, 2026
Activation failed — what to check
The four common causes of a rejected license key and how to resolve each one.
Work through these in order
- Copy the key directly from the email rather than typing it — a single missing character will fail.
- Remove leading or trailing spaces; some email clients add them.
- Confirm the key belongs to the product you're unlocking.
- If the key was refunded or revoked, it will no longer validate.
If all four look correct and the key still fails, contact support with the key and your order reference. We can see the license state on our side and will resolve it the same working day.
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